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Refund Policy
Last updated: 24/05/2026
1. Payment Methods
Customers can pay using the payment methods available at checkout.
Available payment methods may vary depending on the customer’s country, payment provider availability, risk checks, and website settings.
Payments are processed through third-party payment providers. R2KSHOP does not store full credit card information.
2. Payment Verification
Some payments may require manual verification before delivery.
An order may be delayed, held, or cancelled if:
The payment is flagged as suspicious.
The billing information is incomplete or incorrect.
The payment provider requires additional review.
The order appears fraudulent or high-risk.
The customer fails to provide required information.
We reserve the right to refuse or cancel any order for security or fraud prevention reasons.
3. Digital Delivery
R2KSHOP sells digital products, software licenses, subscriptions, digital access, and related services.
After successful payment, the purchased product may be delivered:
On the order confirmation page
By email
Inside the customer account
Through a download or access link
Manually by support
Most orders are delivered instantly. However, in some cases, delivery may take from 10 minutes to 24 hours due to manual verification, stock status, payment review, technical issues, or product-specific delivery requirements.
4. Customer Email
The customer must provide a valid email address during checkout.
R2KSHOP is not responsible for delivery issues caused by:
Incorrect email address
Full inbox
Spam or junk mail filtering
Customer email provider issues
Customer failure to check the order page or email inbox
If you did not receive your order, please contact support with your order number and checkout email.
5. Product Availability and Status
Product availability, status, features, and delivery time may change at any time.
Some products may be temporarily unavailable, under maintenance, updating, testing, or limited.
Before purchasing, the customer is responsible for checking the product page, requirements, compatibility, and status.
6. Refund Policy
Due to the nature of digital products, all sales are generally final once the product has been delivered, activated, redeemed, accessed, or used.
A refund or replacement may be offered only if:
The product was not delivered.
The delivered key was invalid before use.
R2KSHOP is unable to provide the purchased product.
A clear delivery error occurred on our side.
Support confirms that the issue cannot be solved or replaced.
Refunds are reviewed case by case and are not guaranteed.
7. Refunds Are Not Provided If
Refunds or replacements are not provided in the following cases:
The customer purchased the wrong product.
The customer changed their mind after purchase.
The customer no longer needs the product.
The product was already delivered, activated, redeemed, accessed, or used.
The customer failed to read the product description, requirements, or status before purchase.
The customer’s device, operating system, software, or configuration is incompatible.
The customer refuses to follow instructions or support guidance.
The customer does not understand how to install, configure, or use the product.
The product is temporarily under maintenance, update, testing, or unavailable.
The customer was banned, suspended, restricted, or blocked by a third-party platform.
The customer used the product incorrectly.
The customer shared, resold, transferred, leaked, or attempted to use the product on multiple devices when not allowed.
The customer triggered a HWID, device, account, or activation issue caused by misuse.
The customer lost access because they ignored instructions or contacted support too late.
The product features changed, were disabled, or do not fully match previous descriptions.
The product is discontinued or no longer supported by the original provider.
The customer opened a dispute or chargeback before contacting support.
8. Replacements
If a product is confirmed invalid before use, R2KSHOP may provide a replacement instead of a refund.
Replacements are only provided after verification by support.
The customer may be required to provide screenshots, order details, error messages, or other proof.
9. Chargebacks and Disputes
Customers should contact support before opening a dispute or chargeback.
Opening a false or abusive dispute may result in account suspension, cancellation of services, refusal of future orders, and submission of evidence to the payment provider.
We keep order records, delivery logs, payment information, support messages, and usage-related evidence to help resolve disputes.
10. Refund Processing Time
If a refund is approved, it may take up to 30 days to process depending on the payment provider and payment method.
Refunds are usually sent back to the original payment method used during checkout.
11. Contact
For delivery issues, refund requests, or payment questions, contact us at:
Email: support@r2kshop.com
Discord: https://discord.gg/RuvjWGSuxm